If an incident occurs, it is always important to stay calm.
If it is safe to do so, Insurers will expect you to take steps towards reducing the value of loss as much as possible.
For example, in the case of a leak, if you are unable to turn off the water yourself, your insurers would expect you to call a plumber to do this as soon as possible rather than wait to speak to them so that the water damage is kept to a minimum.
Always take pictures of the damage and document everything you have done until you notify us or your insurers.
As soon as you are able to get in touch with us, we will provide you with further guidance and support you through the claim process.
It is worth noting that many insurance policies now have 24 hour emergency assistance, so it is worth having a look in your policy documents to see if this is the case.
DEDICATED IN-HOUSE CLAIMS TEAM
Management of claims is of paramount important to us, whether it’s a damaged laptop or far worse. By ringing the number above in the first instance, we will provide you with valuable information as to how to move forward and can often advise you as to your chances of making a successful claim within one phone call.
Claims are dealt with by Insurers, however we do advise you to notify us of all incidents you are aware of so that we can potentially support you moving forward if any issues arise.